Just been scammed?
My CRA account was hacked
If someone has gotten into your CRA My Account, the priority is to have the CRA lock it down — an agent can place protections on the account once you report. Then work outward to your bank and the credit bureaus.
Never send “recovery money”
After a scam, fraudsters often come back — posing as police, a lawyer, a government agent, or a “recovery agency” — and offer to recover your losses for an upfront fee. That is a second scam. No legitimate agency, and no police service, charges an upfront fee to recover stolen money. If someone contacts you promising to get funds returned for a payment, it is fraud.
The order to work in
- 1Report to the CRA — through the online form, or call the personal fraud line. An agent will place protections on your account shortly after.
- 2Contact your bank or financial institution, especially if direct-deposit details may have changed.
- 3Place a fraud alert with both credit bureaus, Equifax and TransUnion.
- 4Report to your local police and get the file number.
- 5Report to the Canadian Anti-Fraud Centre.
CRA contact numbers
- Personal (compromised account): 1-833-995-2336 — Monday to Friday, 6:30 am to 7 pm ET
- Business: 1-800-959-5525
- Automated line (24/7): 1-800-265-2577
Common questions
How do I report that my CRA account was compromised?
Report it through the CRA’s online form, or call the personal fraud line at 1-833-995-2336 (Monday to Friday, 6:30 am to 7 pm ET). An agent will place protections on your account shortly after you report.
What happens after I report it?
The CRA restricts access while it reviews the account. From there, treat it like any identity exposure: contact your bank, place fraud alerts with both credit bureaus, report to your local police for a file number, and report to the Canadian Anti-Fraud Centre.
Are there other CRA numbers?
Yes. Business enquiries are handled at 1-800-959-5525, and there is an automated line at 1-800-265-2577. For a compromised personal account, the personal line above is the one to use.
Official sources
Where to go from here
General information only, not legal advice and not a recovery service. Full disclaimer. Last updated: July 2026.